Can You Actually Speak To Someone At Hermes?

Is Hermes the worst delivery company?

For in the latest independent survey I’ve seen (of 9,000 users), out of all the nationwide delivery firms in the UK, Hermes came 14th out of the 17 ‘best and worst’ listed..

Can Hermes pick up my parcel?

You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

How long does it take to get a refund from Hermes?

Refunds will take two working days to process as all refunds have to undergo a process to ensure that no collection took place. You have a maximum of 28 days from the date the order was placed to request a refund.

Can I speak to a person at Hermes?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

What is the latest time Hermes deliver?

What are myHermes’ delivery times? Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday.

Who is the CEO of Hermes UK?

Martijn de LangeMartijn de Lange, CEO at Hermes UK, said: “Over the last few months our business has grown beyond what any of us could have predicted or planned.

Can you refuse delivery from Hermes?

What can I do if the person I’m sending the parcel to doesn’t want it any more? If the person receiving the parcel no longer wants it, the best thing is to ask them to refuse the parcel upon delivery. The courier will then return the parcel and we’ll arrange for it to be sent back to you.

Is Hermes or DPD better?

Unlike both Royal Mail and Hermes, DPD is often a better fit for businesses shipping higher value and/or larger parcels/consignments. DPD pride themselves on their time-critical service, so it may be an ideal option if you are offering your customers a range of delivery options and specific time slots.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Please note that to be eligible for a refund you must:Be the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

Why wont my Hermes collect parcels?

Hermes collect until 8pm, so if it is before then your parcel may still be collected. … If you do not wish to wait, you can drop your parcel off at your nearest Hermes ParcelShop. If your collection has failed on three consecutive occasions, get in contact with us.

How do I complain about Hermes?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Does Hermes work on Sunday?

Our fully tracked Sunday Delivery service allows 85% of the UK Mainland population to order a parcel on a Saturday for Next Day delivery on a Sunday. Hermes’ Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. …

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Can’t find your P2G reference number? Entering your Hermes tracking reference will also work.

Is Hermes better than Royal Mail?

Unlike everyone else I find Hermes far more efficient, good value for money and far better than Royal Mail. I only use Royal Mail when I really have to.

How do I speak to someone at Hermes UK?

Hermes Customer Telephone is 0330 333 6556 .

How do I contact Hermes UK by phone?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

What do I do if Hermes Parcel not delivered?

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

What happens if Hermes lost my parcel?

We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for included items.